dannyzen
(Danny)
June 23, 2021, 12:24am
1
I’m going through first time setup as detailed in Getting Started with a RAK Hotspot Miner | Helium Support and am getting a “no onboarding key found” in the helium app.
Device looks to have internet connection and can communicate with external services.
Any thoughts on what might be wrong?
1 Like
nmcc
(Nick McCloud)
June 23, 2021, 8:43am
2
May well be that Helium aren’t accepting Alpha Miners anymore. Seen banner at the top of the product page:
dannyzen
(Danny)
June 23, 2021, 10:25am
3
What’s odd is that I ordered a rak hotspot miner v2 but got this one in the mail from the order?
nmcc
(Nick McCloud)
June 23, 2021, 10:34am
4
Where did you order it from?
The v2 miners aren’t available until autumn:
dannyzen
(Danny)
June 23, 2021, 11:33am
5
Calchip website. I was in the Lion delivery pool.
Hobo
(Vladislav Yordanov)
June 23, 2021, 9:39pm
7
Actually there was an issue with their servers, it should be resolved by now. Can you try again and report please.
Tbarry101
(Taylor Barry)
June 25, 2021, 2:08am
8
I’m having the same issue was yours resolved? How do I report and get this fixed?
1 Like
RHope
(Robert Hope)
June 25, 2021, 2:16am
9
I have the same issue, I saw a post about it on Reddit from yesterday but I can’t seem to get it to work either.
Hobo
(Vladislav Yordanov)
June 25, 2021, 3:15am
10
Hei,
Quickest would be to send me an image of the QR code on the side of the miner where it says it is a RAK v2, best use discord (rak-wireless channel).
This is me there: magic1#2468
Or you can send me a DM here, or mail it to me:
[email protected]
Regards
Vladislav
1 Like
Hi I emailed you earlier I have the same plroblem as above w the installation. Can you please help
Thank you
JayTe3
(Jay Tham)
October 1, 2021, 12:20pm
12
Having similar issue. Just email you @Hobo
afrodisiacs
(Anthony Blessie)
October 15, 2021, 7:03am
13
Hi Vlad I got the same issue please check your DM
Hobo
(Vladislav Yordanov)
October 16, 2021, 12:25am
14
Hei,
I don’t have any messages it appears, if you haven’t done so already you can join our discord to resolve this and any future issues there in the quickest way possible:
Regards
idbouche
(id bouche)
January 6, 2022, 3:20pm
15
Having similar issue. Just email you @Hobo
Boosted7
(Chris Chang)
January 9, 2022, 6:12pm
16
Hi, I’m having the exact same issue too.
Can’t send you a DM @Hobo since I just joined. Could you help us out if we provided the Qr code from the device?
I joined the Discord and opened a ticket but no response yet.
Thx!