RAK7258 Indoor LoRa Gateway is not working

Hi @crmrosa,

It would seem it is as you suspected. I remember you mentioned the heat sink being loose. Well if we assume that it wasn’t when it shipped it must have been a bumpy ride to loosen it. So the force require to loosen the heat-sink is definitely enough to damage the board, in my humble opinion.
We are in Bulgaria and it is the same here. We are trying to make LoRa popular and available for everyone. Import taxes are high, customs taxes are high. People are not interested, they do not care to provide funding. honestly it is so backward and terrible I do not want to talk about it.
But I digress. To get back to your case. I think it is best to talk to a RAK representative, if it would be possible to get another unit. The console cable is not such a big Issues you get get one easily, however the documentation for what comes next might take more time to get than shipping a new Gateway.
This is my recommendation, ans as such it is not the official RAK statement. I wish you luck.

Regards
Vladislav

@Hobo

Thank you, I am already in touch with the RAK support @kenyu and @kinsonchan

Have a good weekend.

Claudio

@kenyu

I am writing to @kinsonchan to replace by the new product when it is available.

I undertstood that the heat sink, as you explained, is much better that the RAK7258 has today.

Hi @crmrosa,

Ah so you have the old RAK833. I thought you had the RAK2247. Yes it supposedly a lot better. We have the RAK2245 which has similar design with the new heat-sink line. It is indeed a lot cooler than the old RAK831 so I expect the same will be true for the RAK2247 ovet the RAK831 :slight_smile:
And as soon as I have some docs about the console interface I will let you know. I have a First Time Setup document for the RAK7258, however it is safe to say that at this point it will not be of much use to you.

Regards
Vladislav

PS. Keep us posted on LoRa development in Brazil, as a fellow LoRa proponent, that is struggling I am happy to help if I can.

@Hobo

I have to different fronts with LoRa:

  1. One is related with the Vale a Multinational Brazilian Mining Company. By Vale i was in Amsterdan where I knew @kinsonchan in the TTN The Things Conference. At Vale we are develop large Industrial Environments with LoRa.

  2. A personal research to help Brazil and my state Rio de Janeiro, to develop IoT. I work with a group called Serratec.org to develop Smart Cities with IoT

You already have my Linkedin Contact, and every time that I can, because I have 3 childrens to take care :slight_smile: , I am writing some articles to encorage people to go by IoT way.

Have I nice weekend

yes, we will switch a new one for @crmrosa and avoid same thing happen again. !

Hi @kenyu ,

Thank you by your support. Now I waiting instructions from @kinsonchan / @Nancy.wang to make to replacement process.

Cláudio

Hi @Hobo ,

@kinsonchan and nancy, they sent a new gateway. Now it is working fine.

Did you already publish the RAK7258 Guide? I am not finding any instruction how to join the RAK7258 the TTN.

Could you help me?

Regards,

Cláudio

Hi Claudio,

I think you can refer to the same document I sent you last time:

It should be in the folder in the above link
If I am not mistaken there are the instructions for TTN. It is a very straightforward process really. You just need to copy the EUI from the lorawan tab in the web interface and use it when registering the gateway with ttn. Everything else is just standard.

Regards
Vladislav

@kenyu and @Hobo, Guys I need your help again

New RAK7258 installed but the connection can be stablished to the TTN.

I did a Ping test, and the IP routing process is working, I mean the GW can reach some destinations at Internet.

I already tried to change the TTN router, but no connection

Did you check the box for the legacy packet forwarder when entering the gateway eui in TTN. It should be right below the field

Yes, I am using a legacy Packet Forward. This is the reason for the name formation law is using “eui-60c5a8fffe74d380”,

This legacy mode has some limitation, one of them is that I can´t work with Gateway Key.

Any ideias?

Hello

One question?
Why does it say your gateway was online 11 hours ago ?
Am I to assume it did work initially ?

Regards
Vladislav

Good question, I already deleted and created it again, but the behavior is like it was always there.

It seems like a TTN bug for me.

Not exactly, the timer has this indication, but I never really saw it working

Hmmm. This is not good.
I mean they have different EUI’s right the old one and the new one.
Might be a TTN issue.

I don´t know if make sense, but the traceroute to the TTN router is not reaching:

Hm…
What about trying another TTN router.
I don’t suppose you have a LoRaServer somewhere you can redirect the gateway to :frowning:
Honestly it seems as a TTN issues. OR I simply can’t figure out what is the problem as it is not that obvious. We will get a couple of heads together tomorrow and brainstorm it.

I found the solution! :slight_smile:

I is the TTN Router. I tested some without a good result, but when I use a router called ttn.opennetworkinfrastructure.org, the traffic become normal.

The strange is that I have a TTN Indoor Gateway working with the router brazil.thethings,network without problems. Very strange :slight_smile:

Indeed perhaps is some error with the old eui still bei g registered or something. Honestly never seen this happen before
Still good you managed to solve it.