Can't onboard brand new Rak Hotspot v2

Brand new Helium hotspot v2.

On to the hotspotty app, can discover the hotspot via bluetooth, but when I “select on the hotspot to contiune” botton, it just spins the wheel in the app and nothing.

Do these things actually work?

How do I make it go? have rebooted my phone, bluetooth on my phone works great on everything else, have rebooted the miner.

If I use the Helium wallet app, I can configure wifi, but when I go to onboard it i get “no manufacturer found for this hotspot” error

contact our support through [email protected]

I have the same problema. Got two new from Rak website and when I try to onboard it says “no manufacturer found for this hotspot“. I sent 3 emails to their support and no answer. I opened ticket and tried contacting them on instagram and they don’t even reply. Did you fix it?

This email don’t even exist.