Diagnostic Screen Says It Needs Replaced

Hey everyone,

My miner has been trying to sync for a while now. It was the last one of mine to come online so I paired it and the diagnostic screen said the manufacturer needs to replace it. I was told to see help here before submitting a RMA for the unit (it’s not that old).

Screenshot of the report can be found here:

Anyone know a work around? I’ve tried unplugging it and plugging it back in. Powers on, connects to wifi, just can’t sync with the network anymore.

Hei @tacticalmeatshield ,

Your SD card seems to need replacement. Head to our discord and open a ticket and we will help you out with obtaining a new one and flashing the firmware on it:


It’s been 24 hours since I opened a ticket on the discord channel you sent me to with no response. How long does it usually take to get the instructions to flash a new card?


Can you give me the number of the ticket, normally within aa couple of hours you are taken care of.



So they responded to my ticket and I used a 16gb card I had laying around (said they would send me a 32gb replacement card, haven’t gotten it yet). After 6 days the miner went back offline with the same error on the new card. Do I have a bad miner or what are the chances that the second card would work for about a week and fail for the same reason?

Thank you for your help, I don’t know what else to do!

@tacticalmeatshield ,

16GB is not enough to begin with, I doubt any of the RAK support advised you to use 16GB. Chances are high that it failed especially if it was not a good brand high grade one like Endurance or Performance.