New rak miner already registred

I bought a new rak mntd black miner, setup as 2 previous miners but this one is already registred. So they sell second hand miners? Anyone else has this problem? And support is not responding.

Hey,

This is extremely unlikely, can you send us the QR code of the hotspot to take a look.
Any chance you already opened a ticket with our support?

Regards
Vladislav

Yes the device is stuck regarding to your support. They will send me a retour label for another one

image001.png

OK good so it is the conversation I observed than, they will take care of you.