Onboarding Error on RAK2

Helium Hotspots
1

Hello,
Even after following all the advices my RAKv2 have the onboarding error.
Changed the SD card, trying with differents onboarding appss, Etc.
No answers from support : [email protected] or [email protected] or [email protected].

Thank for your help.

Here the message and all the screenshot.
create hotspot 1122xJx1nmLTXsj4BPWVTqLZPE9U6nuioHishYb2mv1ZMf3hUTMR
txn -
CrsBCiEBzh7IPmRIHbpkzeOHGYrITOgDtEYGjCuwBy2HerGA/fMSIQCIIctUppFcThD7j3odHC8/cDd+rxGFjne6qpMXcceCayJHMEUCIGrQG25syWYFRbTUh54rTlS8qk9ubX0cevKNIu6mjsHrAiEA7FqP3RBxo//bNkQ1xhcTAAa9O7XNtzpVVipUdYGe/J0qIQFab9J+xKhDlD+8507/lpdb7b2UY/gpBGeM4TF1RNSEcTiAkvQBQOj7Aw==

create hotspot failed - Error: Failed to generate createHotspot txn(s)

IMG_0326
IMG_03261008×756 158 KB

2

It’s fantastic that no one at RAK is concerned about the onboarding problem, which seems to be recurring with them, and that no support e-mail address is responding after almost a month for a piece of equipment that isn’t free after all!