Rak v2 Hotspot not found on Onboarding Serve

I’m gettingthe following error when trying to activate my rak v2
Hotspot not found on Onboarding Server
Unable to add Hotspot. Please contact your Hotspot manufacturer for next steps.

Same here… Been having this for a very long time and support… it seems very complicated and full of processes to get any support. Bottom line is my miner is still not setup and I have registered in multiple places to get support. Is there a fix for this onboarding error message or not? What is the fix? Can someone post a link containing instructions to fix this? Thank you so much in advance!

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Actually is is very simple we have 2 channels for this, mail and discord:

[email protected]