RAK V2 Stopped Working

Hi, got a RAK V2 a few months ago to support SRCFUL and Helium IOT. SRCFUL piece is working fine. IOT part worked fine and then just stopped working. When I bluetooth connect to the RAK V2 with the Helium app and click “get diagnostics”, all I get back is the following info:

WIFI SSID
WIFI IP
WIFI MAC
Pubkey
ETH IP
Eth MAC
Name: mammoth-banana-millipede
Payer Addr
Payer : RAKwireless"
Of course there are values after these headers, but left them off. Should more diagnostic info be available? Any help would be appreciated so I can get return to earning IOT. Thanks