RAK10701-P not powering up

I have a RAK10701 field tester, I tried to power it up but nothing happens, I assumed that battery was empty so I plug in the usb-c charger to fill the battery, I can see the red light showing a usb-c power connection. I wait 1 hour and press the power button again and nothing happens. What could be the problem?

Another test that I tried was to connect it to my laptop and use the WisToolBox, as soon as I connected using a usb-c cable the laptop detected, also I’m able to communicate with the device. See attached photo, my RAK10701-P has a RAK4630 LPWAN module For LoRaWAN

Please I need some help here.

After reading that my device needs to be upgraded with the RAK10701-P firmware and not with the RAK4630 firmware, I as able to recover the screen, the device is working fine. I will test it again to test field