RAK4630 5005 USB connection cannot be detected when plug in PC

Hello there,

I’m currently using RAK 4630 5005 Wislock. When I want to connect them to PC through USB, it always showed USB malfunctions unknown devices.

I have tried 3 USB cables, 2 PC, and 3 boards. All showed USB malfunctions.

And when I write s140 hex files into boards, it will show JLINK cannot power on CPU (error -1). I don’t know if it leads to the problem.

The board can operate properly on making ble connections and sending data. But just cannot use USB connections. Thank you.

Hello @zzxxcv, welcome to the forum.
this could be a Windows Driver system (You didn’t mention which OS and which OS version you are using, I am just guessing).

Maybe you can try to run [this driver installation app adafruit_drivers_2.5.0.0.exe and see if it helps.

Hello @beegee !

Thank you for your reply. I use windows. I have just tried the .exe file you sent and restarted. But it still shows unknown USB Devices.

Strange.
Which Windows version are you using?

Can you try the following:

  • connect the WisBlock to your computer over USB
  • double press the reset button on the WisBlock fast
  • check if Windows recognizes WisBlock as an external USB drive

I’m using Win 10 Home 20H2 with Os build 19042.1052

I have tried all the actions you suggested. I tried to press reset twice when I saw your reply to previous post. When I pressed twice, the unknown USB drive page will disappear. Then when I reconnect USB, it still shows unknown USB.

Windows cannot identify it as a normal USB, just an unknown.

That is strange, I am running Windows 10 as well and it installed the drivers automatically.
It uses the build in usbser.sys driver:

I didn’t experience your problem and I have 6 WisBlock Core RAK4631 here. As you have the problem with 3 different WisBlock Base boards, I don’t think it is a HW problem on the Base boards.
Can you send me an image of the WisBlock Base board like this:
image

Hello @zzxxcv ,
To check your USB drivers please install zadig:
https://zadig.akeo.ie
On zadig menu click on Options-> List All Devices.
This is the correct driver for RAK4630
zadig_rak4631

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