RAK7248 - Hotspot not found on Onboarding Server

LPWAN Industrial Gateways / Concentrators
1

Hi Team,

I finally received my RAK Hotspot Miner v2 last week. When going through the steps on the Helium Hotspots app (I’m using an Android Samsung smartphone), the miner does appear to be detected in bluetooth, but when attempting to proceed in the pairing, I get the below error message:

Hotspot not found on Onboarding Server
Unable to add Hotspot. Please contact your Hotspot manufacturer for next steps.

I attempted via WIFI and via an ethernet connection and even left it plugged in overnight for the latter, but still I’m unable to get through. I tried another phone as well (Motorola), but still the same issue. I e-mailed Support ([email protected]) 6 days ago and even sent a follow-up yesterday have yet to receive a response. Does anyone have any ideas on a solve?

Thank you

1 Like
2

Hei,

Can you please go to our discord, this will allow us to deal with this in the most efficient way:

Regards
Vladislav

3

I am the same issue as radioboy901. Does anyone know the fix?

4

Hei @Thresher

Please provide the QR code on the RAK Hostpot Miner V2 sticker next to the pairing button.

Best use the Helium support channel for future issues:

Regards
Vladislav

6

0000011035142449,e4:5f:01:2c:bf:77,e4:5f:01:2c:bf:78

7

I am the same issue as radioboy901. Does anyone know the fix?
help me!
my qrcode：
0000011031873106,dc:a6:32:e3:07:bf,dc:a6:32:e3:07:c0

8

Hi, I am having this issue with my new miner. Tried Discord but I cannot get a server with Bot Chat.

How can I fix this please?

9

I am having the same problem. Can anyone help? Ps did anyone manage to find help from the thread above?

10

I have the same problem, what is the discord channel? my QR is 918100G62020100589

11

i have the same problem, Rak 7248 model
I wonder if someone can help me to solve this problem My QR is 918100G2020100317

12

I have the same problem, Rak 7248 model
I wonder if someone can help me to solve this problem My QR is 918100G2020100317

13

Here is the Discord Channel, also this is not the QR code or not the whole one atleast, scan the big one on the box, not the small one:

14

my QR: 0000011037660974,e4:5f:01:6a:27:66,e4:5f:01:6a:27:68

15

Sorry, My Qr code

0000011037661228,e4:5f:01:6a:1a:95,e4:5f:01:6a:1a:96

17

same problem here, my QR Code: 918100G62020100392

18

Hi,
I have the same problem.
0000011038025198,e4:5f:01:77:06:b7,e4:5f:01:77:06:b8

19

Hello,
I have the same issue.
0000011038006896,e4:5f:01:76:7d:85,e4:5f:01:76:7d:86

20

Hi, I’m having the same problem with my two Rak miners that I just recieve.
Please Help.
(Discord indicates: Warning: Server at discords channel limit of 500)
0000011037935318,e4:5f:01:76:8c:e2,e4:5f:01:76:8c:e5
0000011038090585,e4:5f:01:77:0d:7d,e4:5f:01:77:0d:7e

21

Same here:
0000011038017004,e4:5f:01:77:aa:9c,e4:5f:01:77:aa:9d

22

Hi, did someone help you?