Details: I am getting errors ‘no_onboarding_key’ and ‘hotspot not found on onboarding server’.
I tried getting help in discord by opening a support ticket but no solution is provided so far.
Requesting help to resolve this issue.
I also have a discord ticket open for a week now, I was initially told that my miner has a technical issue and they will we working on replacing it but nothing since then, it’s been 5 days now.
Very frustrating. Don’t know who to contact to help resolve this. Feel it’s a waste of £500 and 6 months waiting for it to arrive, only for it to have this problem!
Yes it’s next to impossible to find support anywhere. Discord, twitter, get mntd.com. There is no support anywhere. I can’t even properly access the discord because I don’t have a gold miner
Can’t speak for tickets, but mails I am the one responding to and I am pretty sure they have all been attended to.
Anyways pop an email at [email protected] with the QR code and order number I will try to help.
The email response is not an issue.
I was told I will get the replacement but that never happened.
Usually, ticket is the preferred method of communication and there is no update on that from over a month now.