Hello,
we’ve two RAK7289CV2 at customer side. For radio backup reasons we use a lte sim card. The Gateway is behind a firewall, but all ports the RAK support have given, are outbound open. The configured tracking ip’s in the primary interface are pingable from the ssh console. but the gateway always use the secondary (LTE) interface.
Firmware Version: 2.1.4
Any ideas why?
Many thanks in advance.
Best regards
Matthias
Hello, @nextwerk and welcome to the RAK forum,
Please check what is the priority of the interfaces:
Best Regards,
Nikola
Hey Nikola,
thanks for your reply.
Its 1.) Ethernet, 2.) Cellular 3.) Wifi
Regards
Matthias
Hello @nextwerk ,
Please try rebooting the gateway.
Also, send me the log files on DM.
Best Regards,
Nikola Semov
Hello @Nikola ,
I’ve used the support form in WisDM and granted you 1 week access to the Gateway.
Regards
Matthias
Hello,
I meant to send me the logs in a direct message here in the forum.
Mhm, there is no message button visible for me in your profile. 
Problem solved. The firewall admin forgot to allow the icmp protocol. 
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