Hello Forum members,
I have already opened ticket for these issues but so far i have not received any answer on those. That’s why i give it a try here as well…
I have ordered 3x Hotspot v2 in december which just arrived. I was really happy until i tried to do the onboarding. Only 1 got sucesfully onborded the other 2 are generating issues:
the 1st hotspot v2 (RAK7248) when i try to register it tells me someone else is owning it. I have no idea how is that possible at all.
The 2nd hotspot v2 is generating a slightly different issue. When i am going through on the registration process, the BT come up, i am able to connect but at the very next step, it tells me “No manufacturer found for this hotspot”. So no next step to configure the antenna and the location of the device.
it is really annoying when finally I got these devices and i can not get them up and running.
So far i have tried to do the registration with the black helium wallet app. Tried the blue helium app as well. NOw i have tried to install the firmware on a new SD card and boot up from it (and waiting at least 30 minutes as it is in docs) but so far i have no luck.
Anyone has any other suggestion? I know in China there is a new year celebration and support is a bit slow… but regardless i want to have some progress on these faulty devices…