SIM card not present error

LPWAN Industrial Gateways / Concentrators RAK7240
#1

Issue: Not able to connect to Cellular

Setup:

LoRa® Server:

Details: Hi,

I have now tried 2 different SiM cards from 2 different Cellular Operators, both SiM’s are confirmed to be working within another device. Although once the SiM is inserted and the Gateway is re-booted I am not able to connect to the Cellular Operator (Telstra nor Optus) I have checked the APN settings and these appear to be correct as they are working in the other device and can connect to the internet.

Cellular Status:

Screen Shot 2021-06-26 at 2.07.40 pm
Screen Shot 2021-06-26 at 2.07.40 pm1468×766 45.4 KB

Any clues or suggestions on what to do to resolve this issue?
Thanks Kev

#2

This is the current configuration:

Cellular Configuration;

Screen Shot 2021-06-26 at 2.08.02 pm
Screen Shot 2021-06-26 at 2.08.02 pm3024×1162 112 KB

#3

Logs:

Screen Shot 2021-06-26 at 2.09.31 pm
Screen Shot 2021-06-26 at 2.09.31 pm1746×948 502 KB

#4

Hello @iot4u,
Please make sure that the card if put correctly.

#5

Yes I can confirm the card is correctly installed.

#6

Please power off the gateway → reinsert the sim card → power on the gateway (the device does not support hot-swap for the sim card).
If this does not solve the issue, check the firmware version and make sure to flash the latest one.
If you already have the latest firmware make a factory reset.

image
image1920×741 45.8 KB

#7

Hi Nikola, Sorry for the delayed response due to COVID lockdown.

Tried your suggestions still no luck with both Telstra and Optus SiMs

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#8

Hi any more suggestions on what can be done. The gateway is working fine apart from the LTE part.

#9

@iot4u can you try to disconnect the gateway from the power and then place the SIM card? The SIM is not hot swappable.

#10

Yes I have tried this without any luck, I think I am at a point where it is possible the SIM card slot is just not working.