WisGate Edge Pro RAK7289 unable to add in WisDM

LPWAN Industrial Gateways / Concentrators
1

I configured the WisGate as a basic station, configured to connect in AWS IoT. It works fine. I have many other WisGate devices configured similarly. They all work fine in WisDM.

This one refuses to be added in WisDM. It says “Unavailable”.

In the logs, I can see the following messages:

Wed Oct 12 15:45:31 2022 user.info wisdm[7873]: AWS IoT SDK Version 3.0.1-
Wed Oct 12 15:45:31 2022 user.info wisdm[7873]: WisDM Agent Version 1.1.2
Wed Oct 12 15:45:31 2022 user.info wisdm[7873]: ThingName 918100GE6020927001
Wed Oct 12 15:45:32 2022 user.info wisdm[7873]: Shadow Init
Wed Oct 12 15:45:32 2022 user.err wisdm[7873]: failed ! mbedtls_x509_crt_parse returned -0x2180 while parsing device cert
Wed Oct 12 15:45:32 2022 user.err wisdm[7873]: Shadow Connection Error
Wed Oct 12 15:45:32 2022 user.info wisdm[7873]: Disconnecting
Wed Oct 12 15:45:32 2022 user.err wisdm[7873]: Disconnect error -13

Any idea what the problem is?

2

Where can I find the certificate used by WisDM? I’d like to check what could be wrong and compare with my working devices.