Your not the user of this device (error)

the device says i am not the owner

==> [email protected] can help

Did you mean you can help me or you can’t help me. It says it already has a user. Do I need to add funds to my wallet maybe?

Contact [email protected]

Helium stuff is not really handled here.

So how do I receive assistance from the team/staff that does? Because I have emailed them and no one has responded to me. If you could point out to me how I might accomplish that. I would really appreciate it.