RAK 10701 not sending uplinks

LPWAN Nodes
1

Hello. New to this forum and LoRaWAN. Trying to connect RAK10701 node to The Things Industries. Can someone explain what payload decoders are needed for the uplink and downlink messaging. Thinaks

2

Welcome to the forum @Tkirch

Did you go through the RAK10701-P Field Tester Pro Guide for The Things Network?
Payload decoders are shown in the 19th paragraph of the guide.

3

Yes. I copied and pasted the payload decoder shown into the uplink.

4

Not sure what is going on at this point. None of my end devices are joining the network now. I don’t think it is related to the RAK10701. I need to dig in deeper.
Is there a support number available for troubleshooting?

5

If with “support number” you mean a phone number, no that is not available.
We give support either here or through our help desk

What LoRaWAN region are you using?
Did you double check that a gateway is in range and shown alive in TTN?
Do you see the join requests in the gateway log in TTN. Or, if you have a RAK gateway, do you see the join message in the gateway logs?
Please share any log you can get, including the output from the USB port of the RAK10701.

6

Apologies for the delay. I am in the North American region and have my own gateway which forwards messages to The Things Industries/The Things Stack. I am also using a webhook to send data to Datacake.
I was able to get the uplink working by re-copying the payload formatter in for the uplink messages and then rebooting the gateway.
Next step is to get the RAK10701 to display the RSSI min/max and Gateway count.
Here is the log from TTI for the device. I was not able to get any logs from the RAK10701

arrow_downward
14:36:35
Schedule data downlink for transmission on Gateway Server
arrow_upward
14:36:35
Successfully processed data message
info
14:36:27
Fail to send webhook
arrow_upward
14:36:27
Forward location solved message
edit
14:36:27
Update end device
arrow_downward
14:36:27
Schedule data downlink for transmission on Gateway Server
arrow_upward
14:36:27
Forward uplink data message
arrow_upward
14:36:27
Successfully processed data message
info
14:35:27
Fail to send webhook
{
  "name": "as.webhook.fail",
  "time": "2024-03-10T18:36:27.861260666Z",
  "identifiers": [
    {
      "device_ids": {
        "device_id": "eui-ac1f09fffe0fb28e",
        "application_ids": {
          "application_id": "dragino-temp"
        }
      }
    }
  ],
  "context": {
    "tenant-id": "Cgpicm93YW50ZXN0"
  },
  "visibility": {
    "rights": [
      "RIGHT_APPLICATION_TRAFFIC_READ"
    ]
  },
  "unique_id": "01HRMTDSTNFW785EBRDH38S9EM"
}
7

There seems to be something wrong in the setup on TTN/TTS.

There are multiple “Fail to send webhook”. It looks like TTN has a problem here.

Double check the setup in TTN, specially the integrations to the Field Tester back-end and/or the integration to Datacake.

Btw, you should not use both at the same time. They might both try to send a downlink to the Field Tester, and I am not sure what happens in this case.