RAK7248 - Hotspot not found on Onboarding Server

LPWAN Industrial Gateways / Concentrators
24

Hotspot not found on
Onboarding Server
Unable to add Hotspot. Please
contact your Hotspot
manufacturer for next steps.

I NEED HELP

25

This is not the best place to do this. We are trying to avoid the forum flooded with onboarding requets (they are not technical issues, more logistic ones).
Please head to our discord to resolve such problems either via the link that has been mailed to you if you are a goldsot owner or to the RAKstars community here:

@jmarcelino Can you take a look at the ones that have already been submitted please.

26

Scan and provide the QR code on the Hotspot next to the pairing button.

1 Like
27

then? whats next, thank you for replying

28

Next you wait, but you do need to send it here first.

29

@Hobo, the tickets at discord are sold out

Warning: Server at discords channel limit of 500

Please give us another way.

30

@jmarcelino, this are my miners:

31

Hello @Hobo
I’ve got the same issue…

My miner is;
0000011038024913,e4:5f:01:77:19:18,e4:5f:01:77:19:1b

Thanks in advance.

32

Same problem for me. I issued a ticket on Discord (Ticket-2175). Can you tell me how long it will take to resolve this?

33

I have the same problem with my miner. I tried contacting support on Discord, but I get “Server at discords channel limit of 500” when i try to create a ticket.

My QR is: 0000011038089918,e4:5f:01:76:f6:2b,e4:5f:01:76:f6:2d

34

I have the same problem. I tried contacting support on Discord, but I get “Server at discords channel limit of 500” when i try to create a ticket.

My QR is:

0000011037935372,e4:5f:01:76:8f:59,e4:5f:01:76:8f:5a

37

Please add my hotspot to the server:

0000011037935345,e4:5f:01:76:8a:54,e4:5f:01:76:8a:55

38

Please add my two Hotpots
.
0000011037694639,e4:5f:01:6a:37:bd,e4:5f:01:6a:37:be

0000011037698416,e4:5f:01:6a:4d:da,e4:5f:01:6a:4d:db

Thanks

40

Hey Guys,

I fit the Same Problem… Plz Register the Hotspot

0000011037693615,e4:5f:01:6a:2e:70,e4:5f:01:6a:2e:73

Thanks.

41

Dear RAK Team,

I have the same issue. Could you please register my hotspot as well? :

0000011037939697,e4:5f:01:76:9e:c8,e4:5f:01:76:9e:c9

Thank you very much =)!

42

Hello RAK Team,

I have the same issue. Could you please register my hotspot as well?

0000011037694052,e4:5f:01:6a:44:44,e4:5f:01:6a:44:45

Thank you very much =)!

43

Hei
I have the same problem and my qr scan for my Device is
0000011038088985,e4:5f:01:76:f5:83,e4:5f:01:76:f5:84

44

thank you very much in advance

45

Hi,

I also have the same problem with my 2 miners. Also tried creating a ticket on Discord, but get the message: “Server at discords channel limit of 500”.

Please let me know how I can get help. Thanks!!

46

For everyone with the same question/issue. This is what I just found on the Discord:

We are aware that a large number of you who have received RAK v2 hotspots from Cal-Chip this week are facing an error when trying to onboard these devices.

Unfortunately due to the national Chinese Lunar New Year holiday the hotspots have been delivered sooner than the team at the factory were able to prepare the onboarding data for.

We expect this to be resolved when the factory reopens early next week but are trying to speed up the process.

While the factory remains on holiday, we have managed to get data for most of the Hotspots which are now able to be onboarded. Please check the list to see if your serial number is listed. If you do not see your serial number we are still awaiting the onboarding data for your hotspot.

This remaining batch of serial numbers are expected to be processed on 07/02/2022. At which point we shall post an update and you shall be able to onboard your device. We appreciate your patience with us whilst we are resolving this matter.

So I guess we can hopefully onboard on Monday?

3 Likes