RAK7248 - Hotspot not found on Onboarding Server

LPWAN Industrial Gateways / Concentrators
30

@jmarcelino, this are my miners:

31

Hello @Hobo
I’ve got the same issue…

My miner is;
0000011038024913,e4:5f:01:77:19:18,e4:5f:01:77:19:1b

Thanks in advance.

32

Same problem for me. I issued a ticket on Discord (Ticket-2175). Can you tell me how long it will take to resolve this?

33

I have the same problem with my miner. I tried contacting support on Discord, but I get “Server at discords channel limit of 500” when i try to create a ticket.

My QR is: 0000011038089918,e4:5f:01:76:f6:2b,e4:5f:01:76:f6:2d

34

I have the same problem. I tried contacting support on Discord, but I get “Server at discords channel limit of 500” when i try to create a ticket.

My QR is:

0000011037935372,e4:5f:01:76:8f:59,e4:5f:01:76:8f:5a

37

Please add my hotspot to the server:

0000011037935345,e4:5f:01:76:8a:54,e4:5f:01:76:8a:55

38

Please add my two Hotpots
.
0000011037694639,e4:5f:01:6a:37:bd,e4:5f:01:6a:37:be

0000011037698416,e4:5f:01:6a:4d:da,e4:5f:01:6a:4d:db

Thanks

40

Hey Guys,

I fit the Same Problem… Plz Register the Hotspot

0000011037693615,e4:5f:01:6a:2e:70,e4:5f:01:6a:2e:73

Thanks.

41

Dear RAK Team,

I have the same issue. Could you please register my hotspot as well? :

0000011037939697,e4:5f:01:76:9e:c8,e4:5f:01:76:9e:c9

Thank you very much =)!

42

Hello RAK Team,

I have the same issue. Could you please register my hotspot as well?

0000011037694052,e4:5f:01:6a:44:44,e4:5f:01:6a:44:45

Thank you very much =)!

43

Hei
I have the same problem and my qr scan for my Device is
0000011038088985,e4:5f:01:76:f5:83,e4:5f:01:76:f5:84

44

thank you very much in advance

45

Hi,

I also have the same problem with my 2 miners. Also tried creating a ticket on Discord, but get the message: “Server at discords channel limit of 500”.

Please let me know how I can get help. Thanks!!

46

For everyone with the same question/issue. This is what I just found on the Discord:

We are aware that a large number of you who have received RAK v2 hotspots from Cal-Chip this week are facing an error when trying to onboard these devices.

Unfortunately due to the national Chinese Lunar New Year holiday the hotspots have been delivered sooner than the team at the factory were able to prepare the onboarding data for.

We expect this to be resolved when the factory reopens early next week but are trying to speed up the process.

While the factory remains on holiday, we have managed to get data for most of the Hotspots which are now able to be onboarded. Please check the list to see if your serial number is listed. If you do not see your serial number we are still awaiting the onboarding data for your hotspot.

This remaining batch of serial numbers are expected to be processed on 07/02/2022. At which point we shall post an update and you shall be able to onboard your device. We appreciate your patience with us whilst we are resolving this matter.

So I guess we can hopefully onboard on Monday?

3 Likes
47

I have the same issue, please help.
s/n: 918100G62020101059

48

Yes you are correct, I was just about to post it myself here is the link:

This is why we recommend joining our discord, as it is where we handle such issues.

1 Like
49

“Server at discords channel limit of 500”.
My Rak hospots are
0000011038023935,e4:5f:01:77:05:33,e4:5f:01:77:05:34
and
0000011038090828,e4:5f:01:76:f3:3c,e4:5f:01:76:f3:3d

thank you

50

And what would you reccomend to join to handle “Server at discords channel limit of 500” issues?

51

And where is that list

52

i have the same problem, while setting up the miner i receive this massage“hotspot not found on onboarding server“
the discord channel is not working.
please help me!

0000011037694089,e4:5f:01:6a:23:6b,e4:5f:01:6a:23:6c