Update RAK3272S ver C

I have 3 RAK3172-H Version:v1.0.2 May 26 2021, I want to update to the version RUI3, I am using STM32CubeProgrammer to 9600 baud, however it always gets the same answer:
17:37:05 : RTS low
17:37:05 : DTR low
17:37:05 : Serial Port COM4 is successfully opened.
17:37:05 : Port configuration: parity = none, baudrate = 9600, data-bit = 8, stop-bit = 1.0, flow-control = off
17:37:05 : Activating device: OK
17:37:05 : Board : –
17:37:05 : Response received from device: NACK
17:37:05 : Error: GETID command not acknowledged!
17:37:05 : Reemission of GetID command
17:37:05 : Response received from device: NACK
17:37:05 : Error: GETID command not acknowledged!
17:37:05 : Reemission of GetID command
17:37:05 : Response received from device: NACK
17:37:05 : Error: GETID command not acknowledged!
17:37:05 : Chip ID: 0x0
The RAK function well with the AT conmmand. What I need to do for update to RUI3.

Welcome to the forum @GoannyOrtiz

To upgrade to RUI3 you should use the STM32CubeProgrammer.

Our STM32CubeProgrammer Guide for RAK Modules shows how to flash the latest RUI3 version.