Dear RAKwireless Support Team,
Good day.
I am writing regarding my recent order placed through your official web store.
Unfortunately, I have not yet received the invoice or the IMEI information for the device included in the order. These documents are urgently required for customs clearance and import procedures in Türkiye.
I have previously sent emails about this matter but have not received a clear response yet. Since the shipment process is time-sensitive, I kindly request your assistance as soon as possible.
Could you please provide the following information for my order:
Commercial invoice / Proforma invoice
IMEI number(s) of the device(s) (RAK7393C LTE model)
Any additional documents required for customs declaration
Order information:
Order Number: 97165
Order Link: Purchase WisGate Connect Outdoor | Industrial Outdoor IoT Gateway Based on Raspberry Pi CM4/CM5 | RAK7393(No LTE) / RAK7393C(With LTE) and 2 other items
Your prompt assistance would be greatly appreciated as the customs process depends on these documents.
Thank you for your support and I look forward to your reply.
Kind regards,