WisDM / 7268 bugs-issues

[Yo_LAHOLA (Yo)]

Several Brand new Gateway (7268) cannot connect to WisDm

Tried everything ( Latest FW / LAN / LTe / Wifi to rule out network issues.
Factory Reset …
Tried everything in WisDM, Unassign, Delete, Recreate …
Some work fine some don’t

Thu May 11 11:40:59 2023 kern.info quectel-CM[8428]: requestRegistrationState2 MCC: 530, MNC: 1, PS: Detached, DataCap: UNKNOW
Thu May 11 11:40:59 2023 kern.info quectel-CM[8428]: Dail Failed 15
Thu May 11 11:41:01 2023 user.info wisdm[15250]: AWS IoT SDK Version 3.0.1-
Thu May 11 11:41:01 2023 user.info wisdm[15250]: WisDM Agent Version 1.2.2
Thu May 11 11:41:01 2023 user.info wisdm[15250]: ThingName XXXXXXXXXXXXXXXX
Thu May 11 11:41:03 2023 user.info wisdm[15250]: Shadow Init
Thu May 11 11:41:03 2023 user.info wisdm[15250]: Succesfully connected to local MQTT broker!
Thu May 11 11:41:03 2023 user.err wisdm[15250]: failed ! mbedtls_x509_crt_parse returned -0x2180 while parsing device cert
Thu May 11 11:41:03 2023 user.err wisdm[15250]: Shadow Connection Error
Thu May 11 11:41:03 2023 user.info wisdm[15250]: Disconnecting
Thu May 11 11:41:03 2023 user.err wisdm[15250]: Disconnect error -13

[LasseRegin]

@Yo_LAHOLA

7268

+1 upvote. We have many issues with the 7268 as well. Mostly regarding the LTE backhaul.

[Yo_LAHOLA (Yo)]

Thanks to confirm it.
7268 was rock solid up to 1.3.4 then started to have things not working. Looks to be fine with 1.3.8.
7268CV2 whatever version, even latest (2.1.5) is really unstable.
Also I can’t find any FW version to try downgrade, if ever anyone has some previous version would be great to supply link to them.

And BTW still waiting an answer from WisDM team !!!

[Yo_LAHOLA (Yo)]

Just in case someone have the same issue, the solved the issue:
Tech Support Team (WisDM)

Hi YO,
for those gateways with the 0x2180 error, please log in via SSH to the gateway and execute the commands:

wisdm-certs.sh clear
firstboot -y
reboot

This will force the WisDM cert renewal and will factory restore the gateway.
After that, you should be able to normally onboard the gateway to the WsiDM.