RAK 3272S reset problem

rami · July 11, 2022, 12:36pm

Hi,
I actually have a problem with my RAK board.
i would like to know how to reset the board to factory settings (after i have tried some toturials on your site i can’t enter the AT commands anymore)

how i should connect the pins to the Rak DAP1 to hardreset the board.

thanks.

carlrowan · July 11, 2022, 1:25pm

Welcome to RAK forum @rami ,

If nothing is responding to your AT commands, can you try to input at+run command?

rami · July 11, 2022, 1:42pm

Hi Carl,
first of all thank you for your response.

actually the RAK serial Port tool do not responding to any comand even the run,
when i send the at commands the i got a message AT commands not supported .

any idea why ?

carlrowan · July 11, 2022, 2:11pm

Hi @rami ,

I assume you are in boot mode that’s why I suggested at+run. But is seem you are not. If there is a reply to AT+VER=? can you share it to me?

Else, if nothing is still happening, can you try to upload the fresh .hex firmware and use STM32CubeProgrammer?

The hex file to upload is here - https://downloads.rakwireless.com/RUI/RUI3/Image/RAK3172-E_latest_final.hex

The guide on how to use STM32CubeProgrammer here - STM32CubeProgrammer Guide for RAK Modules | RAKwireless Documentation Center

rami · July 11, 2022, 2:28pm

i have done everything as you suggested.
using a jumper for the boot pin. and now i go this message.

16:24:41 : Serial Port COM12 is successfully opened.
16:24:41 : Port configuration: parity = even, baudrate = 115200, data-bit = 8, stop-bit = 1.0, flow-control = off
16:24:42 : Timeout error occured while waiting for acknowledgement.
16:24:42 : Timeout error occured while waiting for acknowledgement.

16:24:42 : Error: Activating device: KO. Please, verify the boot mode configuration and check the serial port configuration. Reset your device then try again…

carlrowan · July 11, 2022, 4:00pm

The STM32CubeProgrammer wasn’t able to detect the RAK3172.

Few things we can look at.

Can you confirm if the COM port is correct?
Double check if the wires are ok. If you have multimeter, please check the continuity from the pin of the RAK3172 board to the pin of the USB-SERIAL converter that you use. Broken jumper wire is very common. I still experience it myself.
Can you check if there is a steady 3.3V voltage on the supply lines - VDD and GND?
When you plug in the board with BOOT already shorted to ground but still can’t be detected, can you short RST to GND pin of RAK3172 breakout board momentarily then try to click connect button again? It will reset the board and hopefully you can connect now.
Can you try a lower baud rate? 57600, 19200 then 9600.
Is it possible you can try a different USB-Serial converter board?
Is it possible to try to a different USB port, USB cable/hub (if you use one) or even PC?

I hope after checking these items we can make you RAK3172 work again

carlrowan · July 11, 2022, 4:01pm

You should see this if all is successful.

rami · July 12, 2022, 8:07am

Hi Carl,

i can confirm that all the steps have been controlled and its all okay but the RAK board still KO
i have 2 RAK 3272 and i got the same error

carlrowan · July 12, 2022, 8:31am

What USB-Serial converter are you using?

rami · July 12, 2022, 8:38am

i got 2 USB-Serial converter
-RAK DAP (nanoDAP v2.3)
-DSD tech SH-V09C

and with both of them i got the same problem… !

carlrowan · July 15, 2022, 5:41am

Hi @rami ,

I am not sure what happened to your board but it seems to be damaged if you already followed the guides I shared in my previous post but still cant be detected - RAK 3272S reset problem - #5 by rami

rami · July 15, 2022, 7:22am

Hi Carl,
i already followed the guide that you shared with me but i still cant connect to the stmCubeProgrammer.

if you assume that my board its damaged it should not communicate with RAK SerialPort Tool
some of the AT commands give a feedback.(correct me if i’m wrong).

by the way its not the only board that have this problem ive got 23 RAK 3172 and 2 RAK3272 and they all give me the same problem.
its impossible that all the 25 modules are broken or damaged.

carlrowan · July 15, 2022, 9:48am

I see. You are correct. That can’t be the case for 25 modules

Hmm. Let’s troubleshoot more.

I see that your connections are correct in the image.

If all are happening in 25 modules, there is one problematic part that causes this problem. I already mentioned it above like the jumper wires, USB-Serial converter, USB port, PC driver, etc. But we could still be missing something in your current setup.

Do you see replies when you send AT and AT+VER=?

rami · July 15, 2022, 10:04am

yes i get replies when i sent AT & AT+VER=?

carlrowan · July 15, 2022, 10:30am

It looks good. Your UART connection seems ok. I think your module is ok now to work on some applications.

If there will be times that it wont respond to AT commands, please execute at+run command. It might be in boot mode that’s why it is not responding.

rami · July 15, 2022, 12:21pm

seems like the at+run cmd dosn’t exist

carlrowan · July 15, 2022, 12:33pm

It will only be useable if the device is in boot mode. Your devices seems to be in ok condition so there is no need to do that. I see the OK reply on at

rami · July 15, 2022, 12:45pm

Great,
we still have to resolve the connection problem with the stm cube programmer.

Hope we can do it

carlrowan · July 15, 2022, 12:51pm

Few things you can try regarding STM32CubeProgrammer via UART.

Use different USB-Serial converter. If you still have extra there.
Try with different PC.
Reinstall STM32CubeProgrammer
Secure hardware related things - jumper, boot pin, supply.

carlrowan · July 21, 2022, 7:47pm

Welcome to RAK forum @AndresValera ,

Can you give more details about your issue? Do you issue on AT command, connecting to STM32CubeProgrammer, etc.?